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In a recent announcement, Hospice of Hope was awarded the 2019 Hospice Honors award. Hospice Honors is a landmark compilation of hospices that provide the best patient and caregiver experience. This prestigious annual award recognizes hospices that continuously provide the highest level of quality as measured from the caregiver’s point of view. Hospice Honors acknowledges high performing agencies by analyzing performance of Hospice CAHPS quality measures.
HEALTHCAREfirst announced the recipients of its 2019 Hospice Honors at the National Hospice and Palliative Care Organization’s Leadership & Advocacy Conference in Washington, D.C. In its seventh year, the prestigious Hospice Honors program recognizes hospices providing the highest quality of care from the caregivers’ point of view.
“Evaluating quality based on direct caregiver feedback provides an opportunity for hospices to implement meaningful change within their organizations and to truly understand their impact on people’s lives,” says Misty Skinner, Executive VP of Services. “Based on feedback from caregivers themselves, our annual Hospice Honors recognizes agencies who truly stand out based on the level of care and commitment displayed to their patients and their caregivers.”
The honorees were selected based on caregivers’ evaluations on the Hospice CAHPS survey assessing hospices on a set of 24 quality indicator measures, with data from October 2017 through September 2018. Performance scores were aggregated from all completed surveys and compared with a National Performance Score calculated on a question-by-question basis from all hospices in the HEALTHCAREfirst Hospice CAHPS database.
Hospice Honors are awarded to hospices that scored above this national average on 20 of the evaluated questions, while Hospice Honors Elite recognizes those that scored above the national average on all 24.
Hospice Honors methodology and a full list of 2019 Hospice Honors recipients can be found at www.healthcarefirst.com/hospice-honors.
For more information about HEALTHCAREfirst’s Hospice CAHPS program or performance improvement, visit www.healthcarefirst.com or call 888.847.6792.